- Payment Method: We adopt a progressive payment method linked to key project milestones. Specific ratios are fair and transparent, clearly defined in the contract, aiming for equitable sharing of project risks and responsibilities.
- Project Timeline: Depending on complexity, the delivery cycle for a standard biscuit production line is approximately 4-6 months, while large, complex projects may require 6-9 months. After signing the contract, we will provide a detailed master project plan including all key milestones.

Absolutely yes. Our equipment design strictly adheres to international safety standards such as CE and UL. In hygienic design, we use materials and structures compliant with FDA and EHEDG guidelines. For clients needing to pass food safety system certifications like BRCGS, IFS, FSSC 22000, we can provide full support with equipment technical documentation (equipment risk assessment, material certificates, cleaning procedure suggestions, etc.) and assist with certification audits.

To provide a valuable proposal, please share as much of the following information as possible:
- Product Information: Detailed description of the target product, formula characteristics, finished product specifications, or samples.
- Capacity Goals: Hourly, daily, and annual production requirements, along with planned annual operating days.
- Site Conditions: Factory floor plan, available utilities (voltage, air pressure, etc.).
- Core Objectives: The top three issues you most hope to solve (e.g., increase finished product yield, reduce energy consumption, achieve automated packaging).
Please submit via the "Project Inquiry" channel on our official website, and our proposal manager will contact you within 48 hours.

We provide tiered, multi-level training:
- Core Team In-Depth Training: During the Factory Acceptance Test (FAT), we invite your core process, equipment, and maintenance teams to China to participate in commissioning and receive systematic, theory-practice integrated training.
- On-site Full Crew Operational Training: During the Performance Acceptance Test (SAT), provides hands-on practical training and safety assessments for operators across all shifts.
- Digital Training Materials: Provides equipment 3D exploded views, maintenance videos, online knowledge bases, etc., for (ready reference).

We view project delivery as the beginning of long-term cooperation and provide "proactive" full lifecycle services:
- Rapid Response Center: Provides multilingual, 24/7 technical support hotlines for initial remote diagnostics.
- Preventive Maintenance Plan (PMP): Customizes an annual maintenance plan for you based on equipment operation data, offering proactive on-site service to prevent failures.
- Global Spare Parts Supply Chain: Ensures rapid supply of genuine spare parts through central warehouses in locations like China and Europe.
- Continuous Optimization Services: Conducts regular follow-up visits, analyzes production data, and provides suggestions for process optimization or efficiency improvement.